Bilingual (English/Spanish) Community Resource Specialist (25 hours/week)
Name of Person to Contact: Tamara Tackett
Name of Company/Business: Irondale Public Library
Employer Phone: (205) 951-1415
Employer Email: tamara.tackett@irondalelibrary.org
Company Address: 105 20th St S, Irondale, AL 35210, United States
Job Description: JOB SUMMARY
Under the supervision of the Director, Associate Director, and Children’s/Teen Librarian, provides assistance and resources to patrons in both English and Spanish. Represents the library at outreach events and establishes and maintains community partnerships.
DUTIES AND RESPONSIBILITIES
• Provides patron assistance and instruction in spoken and written English and Spanish, as needed.
• Represents the library at outreach events
• Establishes and maintains partnerships with other community organizations.
• Translates some library resources and marketing materials from English to Spanish.
• Greets and assists library patrons with a welcoming demeanor.
• Helps patrons find and check out library material.
• Helps patrons use library technology and access the library’s resources.
• Effectively performs all circulation functions including checking items in and out; updating patron records; and creating cards for new library patrons.
• Collects and processes money for late fines and other charges.
• Counts and records cash register balances when needed.
• Answers phones in a courteous and professional manner.
• Answers basic questions and refers more complex questions to appropriate staff as needed.
• Attends and participates in relevant meetings and training sessions, both in the library and at other locations.
• Serves as backup for duties of other staff members as needed.
• Assumes other duties and projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and Skills:
• Knowledge of standard library procedures
• Proficiency in business English, spelling, and math
• Knowledge of library-related software and proficiency with computers, Microsoft Office applications, Canva, and various mobile devices such as E-readers, tablets and smartphones
• Excellent interpersonal skills
• Comfortable promoting the library and speaking in front of large groups
• Strong verbal, written, and presentation communication
• Commitment to providing excellent customer service
Abilities:
• Ability to communicate in both conversational and written Spanish and English
• Ability to maintain effective working relationships with colleagues and patrons
• Ability and willingness to pay attention to detail and to ask questions when unsure
• Ability to understand and follow oral and written directions
• Ability to exercise judgment/discretion when dealing with public/staff
• Ability to work with minimal instruction/supervision
• Ability to sit, reach, bend, stoop, stand for long periods
• Ability to push, pull, and maneuver book trucks with 50 pounds of weight
• Ability to lift up to 30 pounds
• Ability to see clearly for shelving and computer work
• Available to work evenings and most Saturdays as schedule requires
• Clean driving record and ability to safely drive the library’s vehicle as well as navigate to sites throughout Jefferson County (Chevrolet Equinox, no CDL required)
EDUCATION AND EXPERIENCE
• High school diploma or equivalent
• Customer/public service experience preferred
HOURS AND BENEFITS
25 hours per week, including some evenings and Saturdays in rotation with other staff. While we will strive to provide a predictable schedule, flexibility is a must.
Alabama State Employees Retirement System; holidays
Salary / Hourly Wage: $19.63
Applications due July 28, 2025 at 5:00 PM.